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When
you retain Moroni Law Offices, you have the right to expect the highest
standard of service and integrity. You can expect the following
standards to apply:
1. You
are entitled to have your phone calls returned promptly. All client
calls received before
4:00 p.m.
should be returned the same day.
2. When you
come to our office, you have the right to expect that your attorney will
see you at the time of your scheduled appointment. We know your time is
important and we do our best not to waste it.
3. You are
entitled to be treated with courtesy and consideration at all times by
your lawyer and the other lawyers and personnel in your lawyer’s
office.
4. You are
entitled to an attorney capable of handling your legal matter
competently and diligently, in accordance with the highest standards of
the profession. If you are not satisfied with how your matter is being
handled, you have the right to withdraw from the attorney-client
relationship at any time .
5. You are
entitled to your lawyer’s independent professional judgment and
undivided loyalty uncompromised by conflicts of interest.
6. You are entitled to have your lawyer explain
at the outset how the fee will be computed and the manner and frequency
of billing. You are entitled to request and receive a written itemized
bill from your attorney at reasonable intervals. You may refuse to enter
into any fee arrangement that you find unsatisfactory.
7. You are
entitled to have your legitimate objectives respected by your attorney,
including whether or not to settle your matter (court approval of a
settlement is required in some matters).
8. You have
the right to privacy in your dealings with you lawyer and to have your
secrets and confidences preserved to the extent permitted by law.
9. General Legal Services will be
provided at a reasonable and competitive hourly rate. The firm strives
to minimize the overall charges to clients by delegating work tasks
where appropriate. The firm takes pride in its competent and experienced
staff that is able to perform many difficult tasks with minimal
supervision.
10. Open Door Policy. You will not be charged for any
phone call between the firm and a client that lasts less than ten
minutes (unless such calls are sequential). This policy is intended
create a bridge between the firm and client without the constant
attention to financial concerns.
You should never be afraid to call to find out the status of your case.
11. You will not be billed long
distance telephone call charges within the
United States, word processing, telecopying, mileage (within
Guam
), faxing, or secretarial charges.
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We
proudly accept:
Visa
Mastercard
American Express
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